ChatLearnUp — Training Swiss Teams to Work Competently with AI & Chatbots

In Switzerland, credibility matters as much as speed. ChatLearnUp equips managers, product owners, and service teams to use AI and chatbots with discipline: clear prompts, safe data practices, measurable outputs, and multilingual dialogue that lands across Zürich, Bern, and Lausanne. Our curriculum translates Swiss legal context and digital‑trust principles into everyday workflows—so your organisation benefits from AI without theatrics or unnecessary risk. We reference the revised Federal Act on Data Protection (in force since 1 September 2023) and current cyber guidance to ground decisions in local reality.

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Exactly what you learn—and where it shows up at work

We combine hands‑on labs with governance language you can use in committee decks. Every feature links a concrete skill to an operational result your stakeholders can recognise.

Multilingual Prompt Systems (DE/FR/IT/EN)

Design prompts and conversation flows that respect Swiss tone—brief, precise, respectful. You’ll build reusable “prompt blocks” for sales replies, policy summaries, and HR answers that read naturally whether the request is in German, French, Italian, or English.

FADP‑Aware Data Handling

Understand what the revised FADP implies for prompts, files, and logs. We practice redacting personal data, choosing safer channels, and setting review steps when outputs might affect customers or staff. Participants leave with a concise “Do/Check/Escalate” card aligned to the law’s key ideas.

RAG & Workflow Integration

Go beyond generic chat. You’ll configure retrieval‑augmented flows on internal documents, set citation expectations, and connect outputs to Microsoft 365, Google Workspace, or ticketing tools—so answers reflect your latest policies, not internet guesswork.

Hallucination Controls & Evaluation

Install simple guardrails: fact‑checking loops, reference thresholds, and an evaluation harness that samples outputs weekly. You’ll track precision/coverage trade‑offs and document residual risks in language your audit or risk committee understands.

AI Policy & Digital Trust Basics

Draft a one‑page AI use policy referencing Swiss Digital Trust Label dimensions (security, data protection, reliability, fair interaction) as a neutral checklist for vendor due diligence and internal reviews. This gives leaders shared criteria without locking into a single tool.

Cyber Hygiene for AI Use

We embed NCSC guidance into everyday practice: recognizing prompt‑based scams, protecting API keys, and reporting suspicious incidents through the correct channels. Teams learn to escalate early and communicate calmly when issues arise.

Why ChatLearnUp exists

Two Swiss practitioners—one product lead from Zürich, one learning designer from Romandie—kept seeing the same pattern: teams trialling AI enthusiastically, then pausing when questions about data, tone, or compliance appeared. We built ChatLearnUp to be bilingual in spirit and substance: a training offer that pairs hands‑on skills with Swiss quality norms. Our design references eduQua principles for continuing education, and our coaching pool includes ICF‑credentialed professionals who follow a published code of ethics.

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How we deliver AI capability with Swiss precision

Value proposition Practical, FADP‑aware training that turns AI from novelty into reliable support—clear prompts, robust reviews, and workflows that respect privacy and cyber risk.

Target audience
Leaders and teams in SMEs and large organisations across finance, life sciences, public service, hospitality, and manufacturing. With SMEs making up over 99% of Swiss companies and two‑thirds of jobs, modules are calibrated for resource‑conscious teams as well as enterprise functions.

Distribution/delivery channels Hybrid delivery: compact in‑person clinics near major stations in Zürich and Geneva, secure online cohorts for distributed teams, and confidential 1:1 coaching for project owners. Materials in EN with DE/FR/IT adaptations.

Revenue streams Cohort tuition, private in‑company programmes, executive coaching retainers, and policy‑writing workshops (AI use, vendor due diligence, red‑flags).

Key partners/resources
ICF‑credentialed coaches; data‑protection advisors versed in the revised FADP; and a trust‑by‑design framework mapped to the Swiss Digital Trust Label to structure questions during procurement and audits.

Cost structure Facilitator/coach fees, venue and platform costs, multilingual localisation, and ongoing R&D to keep labs aligned with Swiss data‑protection and cyber guidance.

Confident, compliant, and comprehensible AI at work

We exist to empower Swiss teams to use AI with calm competence—prioritising privacy, clarity, and measurable outcomes—so customers feel respected and colleagues trust the process.

Practitioners fluent in language, law, and delivery

Our core faculty blends a multilingual product strategist who has shipped conversational interfaces, an ICF‑credentialed coach experienced in change programmes, and a data‑protection specialist who translates FADP into usable checklists. Together they make AI adoption steady rather than splashy.

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Transparent options for different mandates

CHF 1,180 per person

Starter Lab

  • Four weeks, online plus one Zürich clinic. Includes multilingual prompt systems, FADP quick‑guide, and a 30‑day practice plan.

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CHF 3,450 per person

Core Cohort

  • Eight weeks, hybrid. Adds two 60‑minute coaching sessions, RAG integration lab, hallucination controls, and an evaluation harness with sample dashboards.

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CHF 12,800 per team (up to 8)

Leadership & Policy Intensive

  • Private programme aligned to your governance calendar. Includes AI use‑policy drafting, Digital Trust checklist, and a 90‑day review with recommendations. VAT excluded where applicable.

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Phone

Address

ChatLearnUp c/o Impact Hub Zürich, Viaduktstrasse 93–95, 8005 Zürich, Switzerland
Business ID (UID): CHE‑639.574.218

Email

hello@chatlearnup.com

Where to reach us and host clinics

We host clinics at Impact Hub Zürich — Viadukt, minutes from Hardbrücke, so participants can step in between meetings. Reception can assist with room access; programme communications run through the ChatLearnUp team.